FAQ
Frequently Asked Questions
🌿 PRODUCT QUESTIONS
What is the difference between oak and beech?
Oak offers a slow burn with excellent embers, ideal for overnight use. Beech has a higher calorific value and a beautiful flame, perfect for intense heating. Our blend combines the benefits of both species.
How do you guarantee that the wood is dry?
We systematically measure each batch with a professional moisture meter. Our guarantee: less than 20% humidity . The wood is naturally dried for 18 to 24 months in a ventilated shelter.
Can I order a palette with several species?
Yes! Our mixed pallet contains 50% oak and 50% beech, the perfect compromise. You can also create your own custom pallet by contacting us directly.
🚚 DELIVERY QUESTIONS
Do you really deliver throughout Europe?
Yes! We deliver to 23 countries in the European Union : France, Germany, Belgium, Spain, Italy, the Netherlands, etc. Fees and delivery times vary depending on the destination.
Can I choose my delivery date?
For Express and Premium deliveries, we do our best to respect your preferences. Contact us after your order to coordinate.
Where do you drop off the pallet?
We deliver to the exact address provided. For optimal delivery, choose an easily accessible location for the truck (driveway, garage entrance). The delivery driver will generally call you 30 minutes before arrival.
💳 ORDER & PAYMENT QUESTIONS
What payment methods do you accept?
Credit card (secure), PayPal, and bank transfer. All our payments are 100% secure.
Can I change my order after payment?
Yes, within 24 hours of your order. Contact us quickly at contact@my-firewood.com or at 756980541 .
How do I track my order?
A tracking number will be emailed to you upon shipment. You can track your pallet in real time.
🔧 TECHNICAL QUESTIONS
How to store wood correctly?
Ideally, store in a well-ventilated shelter, protected from the rain but with good ventilation. Stack the wood on pallets to avoid ground moisture.
Which wood should I choose for my stove/fireplace?
Beech for intense heat, oak for long-lasting combustion, and mixed wood for perfect balance. All our woods are suitable for stoves and fireplaces.
Is the wood ready to burn upon delivery?
Absolutely! Our wood is dry and ready to use . You can use it immediately without additional drying time.
Do you have another question?
Our team is at your disposal:
📧 contact@my-firewood.com
📍 4 Rue François Mitterrand, 76470 Le Tréport, France